Hire an Ecommerce Virtual Assistant to Scale Your Online Store
Stop getting bogged down in the daily operations of your online store. An ecommerce virtual assistant handles everything from product listings to customer service, letting you focus on growth and strategy.
What can an ecommerce virtual assistant do for me?
An ecommerce virtual assistant specialises in the unique demands of online retail. They understand platforms like Shopify, Amazon, and WooCommerce, plus the backend processes that keep orders flowing smoothly.
Here’s what they typically manage:
- Product Listing and Catalogue Management – They’ll upload new products, optimise descriptions for SEO, manage inventory levels, and ensure accurate pricing across all channels.
- Order Processing and Fulfilment – Your VA handles order confirmations, coordinates with suppliers, tracks shipments, and manages returns or exchanges to keep customers satisfied.
- Amazon and Marketplace Management – They’ll optimise your Amazon listings, respond to seller messages, manage PPC campaigns, and handle the constant policy updates that trip up most sellers.
- Customer Service and Reviews – They respond to inquiries quickly, resolve shipping issues, and follow up with customers to encourage positive reviews while addressing negative feedback professionally.
- Inventory Management and Purchasing – Your VA monitors stock levels, creates purchase orders, and coordinates with suppliers to prevent stockouts that kill sales momentum.
- Data Analysis and Reporting – They track sales metrics, conversion rates, and customer acquisition costs, providing insights that help you make better purchasing and pricing decisions.
- Email Marketing and Automation – Many ecommerce VAs set up abandoned cart sequences, post-purchase follow-ups, and promotional campaigns that drive repeat sales.
Most online store owners find their VA pays for itself within the first month through improved efficiency and fewer costly mistakes.
How does it work?
We Start by Understanding Your Store, Not Just Your Tasks
Book a call with me and my team. Whether your biggest headache is customer service response times or inventory accuracy or listing optimisation, that matters. So before we recruit anyone, we want to understand your store properly, what it runs on, where it’s leaking time, and what keeping it running actually takes day to day.
We Find Someone Who Already Knows Their Way Around Your Platform
Ecommerce admin has a steeper learning curve than most people assume when they first come to us, so we recruit specifically around your platform and your operation. People who already understand how Shopify or Amazon or WooCommerce actually works, who know what a stranded listing looks like and why it matters, who’ve handled returns and supplier coordination and PPC management before. We shortlist two or three candidates and you interview them yourself. Usually 7 to 14 days from our first conversation.
Your Store Gets the Operational Backbone It’s Been Missing
Your VA works from our fully managed office in Davao City, your hours, inside your systems and processes from day one. Supervised, supported, entirely focused on keeping your store running smoothly in the background while you get on with growing it. Most store owners we work with find the arrangement pays for itself within the first month, not through any dramatic intervention, just through having someone reliable handling the operational detail that’s been quietly consuming their week.
Customers That Trust us
What’s Included with Your Dedicated VA?
Every plan includes:
✔ A full-time VA working from our secure office in the Philippines
✔ Fully managed HR, payroll, timekeeping, leave, and training
✔ Office equipment, IT support, and supervision
✔ The ability to scale or cancel with just one month’s notice
From just A$1,500/month — all inclusive.
Our Standard Full Time Package includes:
- 40 Hours per week
- Local number in ANY area code
- Full phone features & Call Transfer
- Unlimited incoming/outgoing calls
- Latest PC with Office Software
- High speed internet connection with backups
- Support of our Australian management
And just look at the additional support that you and your VA Receive at no additional charge.
- Professional IT support to keep everything running and virus free for your VA.
- Professional HR staff to find, support and retain your VA.
- Team Leader to support your VA, and make sure they are on-time and on task.
- In-House training.
- Team building and development days.
- Professional Payroll staff to pay your VA and all statutory obligations.
- 10 days paid leave + Public holidays and sick leave.
- Medical and Dental Insurance.
- Office space for your VA, including cubicle, chair, PC etc.
- VOIP telephone with Headset.
- Own phone line with unlimited incoming/outgoing calls.
- Office cleaning and amenities.
- All power and backup power.
- Participation in all our charitable support on your behalf.
Frequently Asked Questions
Is there a setup fee?
Can I get part-time support?
What happens if my VA is away?
How long does it take to get started?
Can my VA manage multiple sales channels at once?
Yes, and honestly this is one of the most common reasons ecommerce store owners come to us. Managing Shopify alongside Amazon or eBay simultaneously is where things start slipping through the cracks for most people. A good ecommerce VA is used to working across several platforms at once, keeping inventory, pricing, and listings consistent across all of them.
Ready to Reclaim Your Time?
Let’s talk about your business goals—and whether a Virtual Done Well VA is the right fit.
Zero pressure. No lock-in. Just answers.
Want Us to Give You a Call Back?
Here at Virtual Done Well we support Businesses and Business owners all over the World. If you are struggling with your workload, or need extra professional support staff, reach out to Us now.