Get answers to your most Frequently Asked Questions about Virtual Assistants and Virtual Done Well.
How are Your Services different from contractors I can hire directly online?
How long does your process take, from start to finish?
Our recruitment process is usually 7 to 14 days. However, it can sometimes be a little longer, depending on the experience level you need, our current pool of candidates and how quickly we receive important information back from you, such as your Job Description, etc. Generally we send 3 resumes which prospects picks two for interview, as they are short-listed by our Sales & Account Manager. Also, we have had prospects whom have just trust her judgement.
How do you select and train your staff?
As well as advertising locally we recruit most of our staff through networking. In this way we are hiring staff that we already know and trust. We have found through experience that this tends to create an increased level of loyalty and commitment that translates into better service for our clients and and low staff turn-over from job dissatisfaction. Our aim is to offer our staff a long term and rewarding ‘career’, not just a short term “job”.
Will you recruit specifically to fill our requirements? Or do you have a team of staff already in place?
Our focus is on matching the right clients with the right staff to ensure a Win-Win situation and a happy working environment. We usually recruit specifically to match your requirements. For more General VA roles, we usually have stand-by staff ready to start. .
Isn’t this just another Outsourcing "Sweat Shop"?
Virtual Done Well was established to counter this! We believe that creating a great working environment for our staff will provide a great service to our clients. VDW is referred affectionately as their second family.
|Paid Holidays ( VDW Admin employees and those working for Logistics Bureau (associated company) also get paid holidays between Xmas and New Year which does not come out of their annual vacation allocations).|
|Fair working hours|
|Market rate salaries|
|Medical and Dental insurance|
|Subsidised gym membership|
|Complimentary weekly badminton and yoga sessions|
|Company paid quarterly team building activities (Some BPO companies have team building activities but are paid for by the employees)|
|Monthly employment engagement activities – Birthday bash and employee work anniversary lunch|
|We have never had a case with the Labour Department as we follow the labour laws. Not sure how many BPO companies can say that.|
What kind of clients do you have?
I have never worked with a Virtual Assistant before!
Don’t worry. As well as training your virtual assistant, we also train you! I don’t know of any other outsourcing service that does THAT! We’ll show you how to get the best out of your virtual assistant and guide you about the best ways to get the most benefit from our services.
How can a virtual assistant help me?
They help you ‘get more time’ in your work day, alleviating entrepreneurial stress and allowing you to start working ON your business, instead of being trapped, working IN it, instead. Here’s How to Get Early Benefits From Hiring a Virtual Assistant.
Are there any set up costs?
How will I communicate with my Virtual Assistant?
We provide a vast range of communication options to suit all client needs. Our aim is to make communication easy and simple, just like they were working in your own office. These include:
|An office phone with a local number in ‘your’ city. (at no additional charge to you)|
|Online management tools such as Base Camp, Smart Sheet or others.|
An office phone with a local number in ‘your’ city for normal use (at no additional charge to you)
NB – VOIP phone cost has change – Outgoing calls are now rated.
|Skype or others|
|Online management tools that you use like Trello, Base Camp or Smartsheet that you use|
Is it possible for my VA to work during my preferred hours/time zone?
Will the VA be provided with a computer, phone etc?
How do you keep my information secure?
We suggest you build up trust slowly, but surely over a certain amount of time, before giving any overly sensitive information (such as copies of passports or credit card statements, etc.) to your VA. We also encourage you to provide a Confidentiality/Privacy Agreement between your VA for security purposes. A far as digital security is concerned, we follow all standard security protocols.
What is your policy regarding holidays?
We observe most Local or other Client Public Holidays. If the VA is expected to work on a Local Rest Day or Public Holiday, then the client is expected to pay double the day rate. This can all be negotiated and agreed prior to start. As you can imagine, holiday policies vary by country and client company. Our aim is always to fit in with your own holiday policies as much as possible.
Are there particular clients or types of businesses that you will not support?
Yes there are. We will not support clients or businesses that we feel are unethical or might cause shame or embarrassment to our staff or company. In fact we actually ‘screen’ our clients just like we do with our staff! It’s true. We are looking for staff and clients that can have a long and rewarding relationship with us. So it’s important that we take just as much care in selecting clients, as we do our staff!
Do you provide part time VAs?
Yes, our virtual assistants can do minimum of 80 hours per month. Though, this will depend on the type of support services you require. We do prefer that our VAs are hired full time though, as this provides the best working relationship and value for money. You’ll soon fill up their 40 hours a week!
Can I visit Virtual Done Well?
Of course you can. We encourage our clients to do so. Our staff love to meet clients face to face and get to know them better.
What happens if I don’t like the final candidates that you select for me?
In the unlikely event that you do not select your VA from the first batch of final candidates that we provide you, we will present you with another three candidates, free of charge. Following this, if you still cannot decide on hiring a VA from the second batch of candidates and want us to continue to look for you, we will still keep on searching the right candidate. This has never happened to date!
Can I change my VA if I’m not happy with him/her?
Yes of course. If for whatever reason you do not want to continue with the VA that you have selected, we will recommend a potential candidate or let you select another three candidates for you to meet with, so you can choose another – completely free of charge. Though it is VERY rare that this happens.
How long is the notice period when a VA decides to leave?
We require at least 30 days’ notice period for the VA to do a proper handover. Within the notice period, we will also provide a replacement that suits the role.
Can I cancel anytime?
How do I get started?
I Don’t Know if a Virtual Assistant will Really Help Me and My Business?
Why not have an obligation free talk with one of our specialists? We’ll talk about your business, your support needs and if a VA would really benefit you. Don’t worry, we are not going to try to ‘sell’ you a VA if you or your business are not a suitable fit for this type of service! We are not in the business of creating unhappy customers. We’ll be ‘straight up’ with you. Though when you start to think about it, 95% of people we talk to see amazing opportunities for a VA to help them grow their business and reduce their stress.