Get answers to your most Frequently Asked
Questions about Virtual Done Well.
How are Your Services different from contractors I can hire directly online?
Our staff work in a “proper” fully equipped office under experienced supervision. You can be assured they are actually “there” and working on ‘your’ business not juggling multiple clients from their “home office”. We will also be there to support your virtual assistant in any aspect of their work for you.
How long does your process take, from start to finish?
Our recruitment process is usually 7 to 14 days. However, it can sometimes be a little longer, depending on the experience level you need, our current pool of candidates and how quickly we receive important information back from you, such as your Job Description, etc. We’re make sure we find the right person for the job.
How do you select and train your staff?
As well as advertising locally we recruit most of our staff through networking. In this way we are hiring staff that we already know and trust. We have found through experience that this tends to create an increased level of loyalty and commitment that translates into better service for our clients and almost zero staff turnover. Our aim is to offer our staff a long term and rewarding ‘career’, not just a short term “job” whilst they pay their way through college!
Will you recruit specifically to fill our requirements? Or do you have a team of staff already in place?
Our focus is on matching the right clients with the right staff to ensure a Win-Win situation and a happy working environment. We usually recruit specifically that fits your requirements.
Isn’t this just another Outsourcing "Sweat Shop"?
Certainly not. In fact we are the complete opposite. Most call centres and outsourcing centres in the Philippines pay their staff very low wages, make them work in cramped conditions and rarely give them time off for holidays or sickness. Virtual Done Well was established to provide not only a great service to clients, but a great working environment and “career” for our staff.
Fair working hours
Great salaries (the same as most ‘Supervisors’ in other call centres)
Constant training and guidance
And, a visit to their overseas client following probation!
Our aim to keep our staff and clients for the long term…
What kind of clients do you have?
Our client base is broad and varied, but they are generally small to medium business owners, who are pressed for time and cannot afford support staff locally.
I have never worked with a Virtual Assistant before!
Don’t worry. As well as training your virtual assistant, we also train you! I don’t know of any other outsourcing service that does THAT! We’ll show you how to get the best out of your virtual assistant and guide you about the best ways to get the most benefit from our services.
How can a virtual assistant help me?
They help you ‘buy more time’ in your work day, alleviating entrepreneurial stress and allowing you to start working ON your business, instead of being trapped, working IN it, instead. Here’s How to Get Early Benefits From Hiring a Virtual Assistant.
Are there any set up costs?
TThere is a set-up cost of AUD$297 which includes purchase of the standard equipment. This will be included in the first month’s service invoice.
How will I communicate with my Virtual Assistant?
We provide a vast range of communication options to suit all client needs. Our aim is to make communication easy and simple, just like they were working in your own office. These include:
An office phone with a local number in ‘your’ city. (at no additional charge to you)
Online management tools such as Base Camp, Smart Sheet or others.