+61 2 8045 2311 enquiry@virtualdonewell.com

Get answers to your most Frequently Asked

Questions about Virtual Done Well.

How are Your Services different from contractors I can hire directly online?
Our staff work in a “proper” fully equipped office under experienced supervision. You can be assured they are actually “there” and working on ‘your’ business not juggling multiple clients from their “home office”. We will also be there to support your virtual assistant in any aspect of their work for you.
How long does your process take, from start to finish?
Our recruitment process is usually 7 to ­14 days. However, it can sometimes be a little longer, depending on the experience level you need, our current pool of candidates and how quickly we receive important information back from you, such as your Job Description, etc. We’re make sure we find the right person for the job.
How do you select and train your staff?
As well as advertising locally we recruit most of our staff through networking. In this way we are hiring staff that we already know and trust. We have found through experience that this tends to create an increased level of loyalty and commitment that translates into better service for our clients and almost zero staff turnover. Our aim is to offer our staff a long term and rewarding ‘career’, not just a short term “job” whilst they pay their way through college!
Will you recruit specifically to fill our requirements? Or do you have a team of staff already in place?
Our focus is on matching the right clients with the right staff to ensure a Win-Win situation and a happy working environment. We usually recruit specifically that fits your requirements.
Isn’t this just another Outsourcing "Sweat Shop"?
Certainly not. In fact we are the complete opposite. Most call centres and outsourcing centres in the Philippines pay their staff very low wages, make them work in cramped conditions and rarely give them time off for holidays or sickness. Virtual Done Well was established to provide not only a great service to clients, but a great working environment and “career” for our staff.


  • Paid holidays
  • Fair working hours
  • Great salaries (the same as most ‘Supervisors’ in other call centres)
  • Constant training and guidance
  • And, a visit to their overseas client following probation!
Our aim to keep our staff and clients for the long term…
What kind of clients do you have?
Our client base is broad and varied, but they are generally small to medium business owners, who are pressed for time and cannot afford support staff locally.
I have never worked with a Virtual Assistant before!
Don’t worry. As well as training your virtual assistant, we also train you! I don’t know of any other outsourcing service that does THAT! We’ll show you how to get the best out of your virtual assistant and guide you about the best ways to get the most benefit from our services.
How can a virtual assistant help me?
They help you ‘buy more time’ in your work day, alleviating entrepreneurial stress and allowing you to start working ON your business, instead of being trapped, working IN it, instead. Here’s How to Get Early Benefits From Hiring a Virtual Assistant.
Are there any set up costs?
TThere is a set-up cost of AUD$297 which includes purchase of the standard equipment. This will be included in the first month’s service invoice.
How will I communicate with my Virtual Assistant?
We provide a vast range of communication options to suit all client needs. Our aim is to make communication easy and simple, just like they were working in your own office. These include:


  • An office phone with a local number in ‘your’ city. (at no additional charge to you)
  • Skype
  • Email
  • Online management tools such as Base Camp, Smart Sheet or others.
Is it possible for my VA to work during my preferred hours/time zone?
Yes. We can source for VA’s who are willing to work depending on the work schedule you have specified.
Will the VA be provided with a computer, phone etc?
Yes, the VA will have a complete standard IT set up. You will also need to let us know if there are any special requirements (i.e. programs) you need for the VA to use, so we can get it set up for you and your VA prior to the start date.
How do you keep my information secure?
We suggest you build up trust slowly, but surely over a certain amount of time, before giving any overly sensitive information (such as copies of passports of credit card statements, etc.) to your VA. We also encourage you to provide a Confidentiality/Privacy Agreement between your VA for security purposes.
What is your policy regarding holidays?
We observe Australian or other Client Public Holidays. If the VA is expected to work on a Rest Day or Public Holiday, then the client is expected to pay double the day rate.
Are there particular clients or types of businesses that you will not support?
Yes there are. We will not support clients or businesses that we feel are unethical or might cause shame or embarrassment to our staff or company.   In fact we actually ‘screen’ our clients just like we do with our staff! It’s true. We are looking for staff and clients that can have a long and rewarding relationship with us. So it’s important that we take just as much care in selecting clients, as we do our staff!
Do you provide part time VAs?
Yes, our virtual assistants can do minimum of 40 hours per month. Though, this will depend on the type of support services you require.
Can I visit Virtual Done Well?
Of course you can. We encourage our clients to do so. Our staff love to meet clients face to face and get to know them better. This is also one of the reasons that we ask you to host your virtual assistant in your business for a week following probation. So if you are interested in discussing these outstanding services further, and you are looking for VIRTUAL …..DONE WELL, Please contact us directly.
What happens if I don’t like the final candidates that you select for me?
Should you not select your VA from the first batch of final candidates that we provide you, we will present you with another three  candidates, free of charge. Following this, if you still cannot decide on hiring a VA from the second batch of candidates and want us to continue to look for you, we will still keep on searching the right candidate.
Can I change my VA if I’m not happy with him/her?
Yes. If for whatever reason you do not want to continue with the VA that you have selected, we will recommend a potential candidate or let you select another three candidates for you to meet with, so you can choose another – completely free of charge.
How long is the notice period when a VA decides to leave?
We require at least 30 days’ notice period for the VA to do a proper handover. Within the notice period, we will also provide a replacement that suits the role.
Can I cancel anytime?
There are no contracts between a client and Virtual Done Well, you can upgrade , downgrade or cancel your service. If it’s not working for you and your business, you can cancel anytime, please make sure that you inform us one month in advance.
How do I get started?
To request your free consultation or to learn more about our Virtual Assistant Services, please use our Get Started form. We’ll get in touch within one business day to discuss your needs and answer all your questions. We look forward to learning how we can assist you.
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