Hire an IT Virtual Assistant to Handle Your Technical Operations
Most businesses can’t afford full-time IT staff but lose productivity when systems go down or employees struggle with technical issues. An IT virtual assistant provides professional technical support without the overhead of maintaining an internal IT department.
What can an IT virtual assistant do for me?
An IT virtual assistant brings technical expertise that most general VAs simply don’t have. They understand network configurations, software licensing, and security protocols that keep your business running smoothly.
Here’s what they handle:
- Help Desk Support and User Assistance – They troubleshoot software issues, walk employees through technical problems, and resolve password resets remotely. IT VAs can handle 80% of common support tickets without requiring on-site visits.
- System Monitoring and Maintenance – Your VA monitors server performance, manages software updates, and performs routine maintenance tasks. They catch problems before they cause downtime that costs your business money.
- Network Administration and Security – They manage user accounts, configure firewall settings, and monitor for security threats. IT VAs understand the compliance requirements for industries like healthcare and finance.
- Software Installation and License Management – Your VA handles software deployments, tracks license usage, and ensures compliance with vendor agreements. They prevent the costly mistakes that happen when businesses exceed license limits.
- Data Backup and Recovery Planning – They manage automated backups, test recovery procedures, and maintain documentation for disaster recovery. IT VAs know that untested backups are worthless when you actually need them.
- Vendor Management and Technical Purchasing – Your VA researches hardware options, coordinates with software vendors, and manages relationships with internet service providers. They understand technical specifications that non-technical staff miss.
- Documentation and Process Development – They create user manuals, maintain network diagrams, and document IT procedures for your team. Good IT VAs leave you with systems that others can understand and maintain.
Businesses usually see reduced downtime and improved employee productivity within 60 days of adding dedicated IT support that understands their specific technology stack.
Customers That Trust us
What’s Included with Your Dedicated VA?
Every plan includes:
✔ A full-time VA working from our secure office in the Philippines
✔ Fully managed HR, payroll, timekeeping, leave, and training
✔ Office equipment, IT support, and supervision
✔ The ability to scale or cancel with just one month’s notice
From just A$1,500/month — all inclusive.
Our Standard Full Time Package includes:
- 40 Hours per week
- Local number in ANY area code
- Full phone features & Call Transfer
- Unlimited incoming/outgoing calls
- Latest PC with Office Software
- High speed internet connection with backups
- Support of our Australian management
And just look at the additional support that you and your VA Receive at no additional charge.
- Professional IT support to keep everything running and virus free for your VA.
- Professional HR staff to find, support and retain your VA.
- Team Leader to support your VA, and make sure they are on-time and on task.
- In-House training.
- Team building and development days.
- Professional Payroll staff to pay your VA and all statutory obligations.
- 10 days paid leave + Public holidays and sick leave.
- Medical and Dental Insurance.
- Office space for your VA, including cubicle, chair, PC etc.
- VOIP telephone with Headset.
- Own phone line with unlimited incoming/outgoing calls.
- Office cleaning and amenities.
- All power and backup power.
- Participation in all our charitable support on your behalf.
Frequently Asked Questions
Is there a setup fee?
Can I get part-time support?
What happens if my VA is away?
How long does it take to get started?
Ready to Reclaim Your Time?
Let’s talk about your business goals—and whether a Virtual Done Well VA is the right fit.
Zero pressure. No lock-in. Just answers.
Want Us to Give You a Call Back?
Here at Virtual Done Well we support Businesses and Business owners all over the World. If you are struggling with your workload, or need extra professional support staff, reach out to Us now.