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How to Turn a Complaint into a Great Customer Experience

Much as you try to delight all your customers all the time, your growing business will inevitably receive its share of customer complaints. If you run a small business, it’s easy to feel personally affected by a customer complaint and to wonder how it can all have...

Virtual Assistants for Bookkeeping: A Guide to Outsourcing

Bills and invoices, payables and receivables, bank reconciliations, blah, blah, blah … there can’t be too many small-business owners who actually enjoy doing their own bookkeeping. If you’re one of the few who do, this post may not be for you. On the other hand, if...

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