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Outsourcing

How To Choose An Outsourcing Company

How To Choose An Outsourcing Company

Business process outsourcing (BPO) is essentially a business strategy to move back-office functions and services – that is, those services that are not part of an organization’s core competencies, such as call centre operations, technical support, payroll...

Why the Best Virtual Receptionists Are Real People

Why the Best Virtual Receptionists Are Real People

Isn’t it great to have a constant stream of phone inquiries from customers interested in your products or services? While it’s not so great if some of those calls are complaints, each one is still an opportunity to provide a positive customer experience…

Problems With Outsourcing And How To Overcome Them

Problems With Outsourcing And How To Overcome Them

While there are many benefits and rewards to outsourcing certain business processes to offshore service providers, there are also risks and trade-offs to this strategy.   Many of the risks of outsourcing can be mitigated with solid preparation and planning, but...

The Changing Face of the Virtual Assistant Industry

The Changing Face of the Virtual Assistant Industry

The Virtual Assistant (VA) industry has come a long way, and changed a lot in recent years, particularly with the rise of remote work and work-from-home setups. With more businesses operating virtually, the demand for VAs has skyrocketed, changing how we think about employment and opening up new opportunities and challenges for everyone involved. I’m going to explore how the VA industry is evolving, the pros and cons of hiring VAs locally versus internationally, and whether a local VA is really just another contractor. Is our terminology changing too?…

Virtual Done Well is managed on a day to day basis by an experienced Filipino management team supported by our Australian Directors. We provide business support services to mainly US and Australian SME's (Small & Medium Enterprises) Prices are kept low to make the services highly competitive. And our small profits are used for Community and Environmental projects.

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