Our Blogs
4 Email Newsletter Mistakes to Avoid
If you're a small-business owner or a busy marketing manager in a medium-sized enterprise, email newsletter creation can be a daunting prospect, especially since you'll need to fit the collation of articles, features, and stories, the laying-out of the content, and...
3 Travel Research and Reservation Tips for Small Businesses
Large organisations tend to have travel managers and administration staff to look after employees' accommodation and ticket bookings, but as a small-business leader, you probably have to let your employees arrange their own travel, or take care of it yourself. At best...
How to Do Great Customer Service Without Being Good at Customer Service
As your business grows, affording your customers the attention and care they deserve becomes a tougher task. You don't have the luxury of customer service agents that larger companies enjoy, but at the same time, your good reputation depends on a high degree of...
The Importance of the Business Contact Follow Up
Persistence pays dividends, but it's a concept that can be hard to embrace when you are running a small business and doing just about everything yourself. At the same time, everybody in the world seems to be getting busier and busier. That's why mastering the art of...
3 Common Mistakes Clients Make When Working With Virtual Assistants
More and more busy professionals and business owners are discovering the advantages of outsourcing some of their workloads to remotely based virtual assistants. The vast majority of people have found working with virtual assistants to be an effective and efficient way...
How to Work on Tasks You Don’t Enjoy
No matter how dedicated we are to our businesses or careers, most of us find certain tasks unappealing and wind up procrastinating over them. Of course, these tasks have to be done, but the lack of desire to complete them can result in neglect, sometimes to the...
5 Mistakes to Avoid When Creating PowerPoint Presentations
In the right hands, PowerPoint is a valuable business aid, especially for delivering information to an audience. However, when creating slideshow presentations, there are a number of habits that it’s wise not to get into unless you wish to join the ranks of those who...
Why a Live Virtual Receptionist Beats a Software-based Equivalent
Of course, if you frequently have customers coming to your premises, they must be greeted, in which case you might really need to consider a part-time or full-time receptionist. Otherwise, you can probably take the virtual route, in which case you have a couple of...
A Business Owner’s Lesson – Taking a Break
How often do you take a break? In this video, Virtual Done Well Founder Rob O'Byrne talks about how important taking a break is in order to get new business ideas. You know one of the most important lessons that I’ve learned over the years in running my...
How to Turn a Complaint into a Great Customer Experience
Much as you try to delight all your customers all the time, your growing business will inevitably receive its share of customer complaints. If you run a small business, it’s easy to feel personally affected by a customer complaint and to wonder how it can all have...
Virtual Done Well is managed on a day to day basis by an experienced Filipino management team supported by our Australian Directors. We provide business support services to mainly US and Australian SME's (Small & Medium Enterprises) Prices are kept low to make the services highly competitive. And our small profits are used for Community and Environmental projects.
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